Contact Us
At Bandz1, we value every customer and are committed to providing professional, helpful, and timely customer support.
Whether you have questions before purchasing or need assistance after placing an order, our customer service team is available to help with product information, order details, shipping questions, returns, refunds, and other concerns.
Customer Service Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Customers may contact us regarding:
- Product information and specifications
- Earring design questions
- Material and care information
- Order status inquiries
- Shipping updates
- Return requests
- Refund assistance
- Damaged or incorrect products
- Website and purchasing questions
When contacting us regarding an existing order, please include:
- Order number
- Customer name
- Email address used during checkout
- Detailed description of your request
Providing complete information helps our team locate your order quickly and provide a more efficient response.
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible with your order information and clear photographs showing the issue. This allows our team to review the situation and provide the appropriate solution.
Customers are also welcome to contact us before purchasing if they need additional information about product sizes, materials, styling suggestions, availability, shipping options, or other concerns.
Please ensure that the email address entered during checkout is accurate, as order confirmations, shipping notifications, and customer service communications may be sent to that address.
Bandz1 aims to respond to all inquiries during our customer service hours. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the request.
For all customer service matters, please contact:
Effective Date: September 16, 2026
Last Updated Date: September 16, 2026