Return Policy
Effective Date: September 16, 2026
Last Updated Date: September 16, 2026
At Bandz1, customer satisfaction is one of our highest priorities.
We want every customer to feel confident when purchasing our earrings. We accept eligible returns and provide refunds according to the conditions outlined in this Return Policy.
Return Request Process
Before returning any product, customers must contact Bandz1 customer service.
Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Please include the following information:
- Order number
- Customer name
- Email address used during checkout
- Product details
- Reason for return request
- Supporting photos if applicable
Our team will review your request and provide return instructions.
Customers should not send products back without first receiving return instructions from Bandz1. Unauthorized returns may cause delays or prevent proper processing.
Return Conditions
To qualify for a return, products should generally:
- Be unused
- Remain in original condition
- Include original packaging when possible
- Have no signs of excessive wear
- Have no damage, alteration, or modification
Items returned in unsuitable condition may not qualify for a refund unless otherwise required by applicable law.
Customers are encouraged to carefully review product descriptions, measurements, and details before completing a purchase.
Damaged, Defective, or Incorrect Items
If you receive earrings that are damaged, defective, or different from your order, please contact Bandz1 as soon as possible after delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs showing the problem
Our team will review the information and provide an appropriate solution.
Refund Process
After receiving and inspecting the returned product, Bandz1 will notify you regarding refund approval.
If approved, refunds will be issued to the original payment method used during purchase.
Refund processing time may vary depending on:
- Payment provider
- Bank processing times
- Credit card company
- Financial institution
Shipping Fees
Original shipping fees are generally non-refundable unless:
- The wrong item was shipped
- The product arrived damaged
- The product was defective
- Refund is required under applicable law
Return shipping costs may be the responsibility of the customer for preference-based returns unless otherwise agreed.
Lost Return Packages
Customers are responsible for ensuring returned packages are shipped securely.
We recommend using a shipping method with tracking information.
Bandz1 is not responsible for return packages lost before reaching the designated return location.
For return and refund questions: